ICEY-TEK USA LLC Warranty, Shipping and Returns Policies
ICEY-TEK USA LLC Limited Warranty
ICEY-TEK® Coolers are backed by a Limited 5 YEAR Manufacturer Defect Warranty
(Proof of Purchase Required)
Icey-Tek USA LLC is the sole agent for ICEY-TEK coolers for the continental United States.
Our goal is to make each sales experience with our company the best experience possible and provide a guarantee to the person who originally purchases our product that our ICEY-TEK coolers will remain free from defects in manufacturer’s workmanship and materials for a period of 5 years from date of purchase.
Normal wear and tear including but not limited to punctures, scratches, discoloration or fading of colors and breakdown of materials over an extended time period due to usage, exposure to sunlight or washing are not covered by this warranty.
Damage caused by misuse, or abuse, and failure to follow recommended care and use instructions will not be covered by this warranty.
Defects resulting from third-party modifications, repairs, or replacement parts are not covered by this warranty.
Under no circumstances does this warranty include any ICEY-TEK USA LLC liability for any incidental or consequential damages from the use of our products or any malfunction of our products.
ICEY-TEK USA LLC maximum responsibility under this warranty will not exceed the amount paid for the product at time of purchase.
The following conditions must be met for you to make a warranty claim.
- The product must have been purchased directly from ICEY-TEK USA LLC or from an authorized ICEY-TEK USA Dealer.
- Proof of purchase including amount and date of purchase from ICEY-TEK USA LLC or and authorized ICEY-TEK USA Dealer must be provided.
- The cooler must have been used only as intended and in accordance with the product’s care and use instructions.
- You must return the product for which you are placing the claim to ICEY-TEK USA LLC.
HOW TO SUBMIT A CLAIM
Warranty claims must be submitted by completing our Warranty Claim Form
One of our customer service representatives will respond back within 2-3 business days following a review of your request.
If your warranty claim is approved, you will be supplied with a Return Material Authorization number (RMA#) and a pre-paid shipping label.
Products must be returned directly to ICEY-TEK USA LLC in adequate cardboard packaging. Additionally, a copy of the original sales receipt and the RMA# must accompany the product when it is returned.
Ordering, Shipping, Returns & Refunds Policy:
Customers ordering from the www.Icey-Tek.com website are responsible for verifying their order details are correct, these include product style, size, color, and price. These details are all clearly shown prior to checkout and final order. No refund claims shall be accepted due to customer error without the prior consent of ICEY-TEK USA LLC.
All shipping rates are for the lower contiguous 48 states of the USA only. Ice coolers/chests are bulky items and shipping is charged by dimensional weight.
Subject to the item ordered being available from inventory, we will ship the item within 48 business hours following receipt of order. All orders will be confirmed as appropriate.
Should a customer wish to return a cooler or another item, for any reason other than a manufacturing defect, the customer must contact ICEY-TEK USA LLC to agree on a return shipping method. Customer will be required to pay return shipping costs plus a 20% restocking fee. After these deductions, the refund balance will be made either by company check or credit card refund within 10 days of satisfactory return of goods.
Any local duties, tariffs, and taxes are the sole responsibility of the customer at the point of delivery.
If you receive an item that has clearly been damaged in shipment, please report the damage to the delivery company, for example, UPS or Fed Ex, and contact Icey-Tek USA LLC with the details within 24 hours of delivery.
ICEY-TEK USA LLC Customer Support: