Refund policy

Warranty & Returns

ICEY-TEK® Coolers are backed by a 5 YEAR Manufacturers defect Warranty (Proof of Purchase Required)

ICEY is the sole North American agent for Icey-Tek™, offering the largest range of premium rotomolded cooler sizes and colors. In addition, ICEY-TEK USA LLC sells select accessory and compatible products.

Our goal is to make each and every sales experience with our company the best experience possible; but, sometimes there are difficulties. By publishing the following policy we protect both the Customer and ICEY-TEK USA LLC.

Ordering, Shipping, Returns & Refunds Policy:

Customers ordering from the www.Icey-Tek.com website are responsible for verifying their order details are correct, these include product style, size, color and price. These details are all clearly shown prior to checkout and final order. No refund claims shall be accepted due to customer error without the prior consent of ICEY-TEK USA LLC.

All Flat Rate shipping rates are for the lower contiguous 48 states of the USA only. Ice coolers/chests are bulky items and shipping is charged by dimensional weight.

Subject to the item ordered being available from inventory, we will ship the item within 48 business hours following receipt of order. All orders will be confirmed as appropriate.

Should a customer wish to return a cooler or another item, for any reason other than a manufacturing defect, the customer must contact ICEY-TEK USA LLC to agree on a return shipping method. Customer will be required to pay actual outbound and return shipping costs plus a 20% restocking fee. After these deductions, the refund balance will be made either by company check or credit card refund within 28 days of satisfactory return of goods.

Any local duties, tariffs, and taxes are the sole responsibility of the Customer at the point of delivery. We can ship to addresses throughout the USA, Canada, Mexico, and the Caribbean subject to agreed upon shipping rates for delivery addresses outside the lower 48 contiguous states of the USA. - For shipping outside the lower 48 Contiguous US States, please send your inquiry to sales@icey-tek.com

If you receive an item that has clearly been damaged in shipment, please report the damage to the delivery company, for example, UPS or Fed Ex, and contact ICEY-TEK USA with the details within 24 hours of delivery.

ICEY-TEK USA Customer Support:

Tel: 833-423-9835

E-mail: sales@icey-tek.com